Exchanges
For exchange communication use the following mean:
1.1) By e-mail: loja.virtual@garotafit.com.br
2) EXCHANGE CASES
2.1) Defect in the received product
Otherwise, within 30 calendar days, upon receipt, the customer may request an exchange of the product. The same will go through analysis of the defect informed and, without term of up to 15 days, you will receive the return as the exchange.
If you are entitled to a trade for the same product automatically. If the stock is sold out, you will receive a non-paid credit voucher to make another purchase.
If it is disapproved, the product will be returned without the right to exchange.
2.2) Return or exchange freight
2.2.1) First Exchange
If you have received your order for free shipping, the return / exchange shipping will be on your account. The return of the exchange will be on behalf of Garotafit.
If you have paid the freight to send the order, the return and reshipment freight is on account of Garotafit.
2.2.2) From the Second Exchange
The freights of return and resend of the product are by their account.
3) CONDITIONS OF REPROVAL OF EXCHANGE
3.1) Return to the deadlines before or during service;
3.2) Product with signs of accidental or provoked damage (Examples: improper washing, wear etc.);
3.3) Product changed by the customer (examples: sheaths, adjustments etc.);
3.4) Absence of defect (non-verification of the damage indicated by the client);
3.5) Natural wear due to use.
4) REFUNDS
All refunds are made without value paid for the product and according to a chosen form of payment.
4.1) Payment by card, will be reversed on the card itself.
4.2) Payment via ticket or deposit, will be deposited in cash, within 10 business days. Preferably Itau, Santander and Bradesco.
4.3) Payment through intermediaries such as PagSeguro or PayPal, will be reversed in the intermediary itself.
It is important to emphasize that the reimbursement of values must be processed only after receiving and analyzing the conditions of the products returned.
